20 August 2019

Making Service Ordering Quicker Than Ever

One of the most common interactions users make with At The Yard is ordering an ad-hoc service from their livery yard.

This is great for liveries. By making it quick and easy to order additional services they can make the order as they think of it. No more forgetting to write it a book when you get down the yard like the old days. It’s also great for the livery yard. The easier it is for their customers to order extra services, the more they’ll do so and so the more revenue the yard makes! We think this is a pretty great win win all round!

So! With this in mind we’ve been polishing and refining the ordering process to make it easier than ever. To do this we made 2 small changes to how the ordering process works:

It now defaults to opening the one-off ordering screen. This is the most common type of order and so it makes sense to show it first (you can always click a button to jump over to the recurring ordering screen).
It now shows the ‘week style’ order screen first as it’s generally easier to click on a day than choose a specific date from a calendar. It also means if you need help for a few days in a row you can do it in one order rather than many.

With these changes (and a bunch of little others like improving the day selection checkboxes to make them easier to select) we’ve got the number of clicks for an average service order down from 9 to 5 (if our counting is right). This is not only quicker but it has simplified the whole process as well.

Sounds good, but seeing is believing! So take a look at old and new side by side and get a feel for how much quicker and easier it really is.

We hope you all agree that it’s a significant improvement.

This update is the latest in our ongoing series of refinement and polishing updates. These improve the day to day experience of using At The Yard. We’re having a great time making them and believe the cumulative results will lead to real benefits for our users over time.

So, if you have any suggestions for any little tweaks or improvements to a feature, please get in touch and let us know!